Ruu Ceylon Gem & Jewelry — Privacy Policy

Effective Date: 07 December 2025

Ruu Ceylon Gem & Jewelry (“Ruu Ceylon”, “we”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our products, or interact with us through social media, WhatsApp, or any other communication channel.

1. Information We Collect

We collect information to process orders, deliver products, provide customer service, and improve your shopping experience. The information we may collect includes:

1.1 Personal & Contact Information

• Name
• Address
• Email address
• Phone number
• Delivery details

1.2 Order & Payment Information

• Order details
• Billing information
• Payment transaction references
  (Note: We do not store or have access to your full credit/debit card details. Payments are handled securely by third-party payment processors.)

1.3 Account Information

• Login credentials (if you create an account)
• Purchase history
• Wishlist items
• Saved addresses

1.4 Technical & Usage Data

• IP address
• Browser/device type
• Pages viewed
• Time spent on site
• Cookies and tracking data

1.5 Marketing & Communication Preferences

• Newsletter subscriptions
• Customer inquiries
• WhatsApp/Email preferences

2. How We Use Your Information

Your information is used to provide a smooth and secure shopping experience. We use personal data for:

• Processing and delivering orders
• Confirming payments and sending receipts
• Communicating about orders, exchanges, or customer support
• Managing customer accounts
• Detecting fraud and enhancing security
• Improving website performance and user experience
• Personalizing product recommendations
• Sending promotions and product updates (with consent)

3. Sharing Your Information

We do not sell your personal information.

We may share your data only with trusted third parties required to operate our business:

• Delivery partners (for shipping orders)
• Payment processors (for secure payment handling)
• IT service providers (website hosting, email systems, security tools)
• Marketing service providers (SMS/email automation, with your consent)
• Legal or regulatory authorities when required by law

All partners receiving your information are required to protect it and use it only for the intended purpose.

4. Cookies & Tracking Technologies

We use cookies to:

• Enable essential site functions
• Remember your preferences
• Improve site performance
• Show personalized content and offers

You can adjust cookie settings in your browser at any time.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, misuse, loss, or alteration.

These measures include:

• Encrypted website connections (HTTPS)
• Secure payment gateways
• Limited internal access to customer data
• Regular system reviews and updates

However, no online platform can guarantee 100% security, so please use strong passwords and protect your login details.

6. Data Retention

We retain your information only as long as necessary for:

• Order processing
• Customer support
• Warranty and exchange processes
• Account maintenance
• Legal, tax, and regulatory requirements

After this period, your data will be securely deleted or anonymized.

7. Your Rights

You may request the following at any time:

• Access to your personal data
• Correction of inaccurate or outdated information
• Deletion of data (subject to legal requirements)
• Restriction of certain processing
• Opt-out of marketing communications
• Withdrawal of consent

Requests can be made via the contact details below. We may require proof of identity for security reasons.

8. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect personal information from children.
If such data is identified, we will remove it promptly.

9. International Data Transfers

Some service providers we use may be located outside Sri Lanka.
When data is transferred internationally, we ensure appropriate safeguards are in place to keep your information protected.

10. Updates to This Policy

Ruu Ceylon may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised “Effective Date.”

11. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Ruu Ceylon Gem & Jewelry
Email: ruuceylong@gmail.com
WhatsApp / Phone: +94 (77) 668 7828
Working Hours: Mon–Sat | 7.30:00 AM – 10:00 PM