RUU Ceylon Gem & Jewelry – Shipping Policy

Last Updated: 07.12.2025

At RUU Ceylon Gem & Jewelry, we aim to deliver your jewelry safely, securely, and on time. This Shipping Policy explains how we process, handle, and deliver your orders locally and internationally.

1. Order Processing Time

• Ready-made / in-stock items: 1–3 working days
• Custom / personalized items (fingerprint pendants, engravings, name jewelry, custom gemstone settings): 7–21 working days, depending on design complexity
• Orders placed on weekends or public holidays will be processed on the next working day.

You will receive a confirmation message once your order is shipped.

2. Delivery Timeframes

2.1 Sri Lanka Deliveries

We ship island wide using trusted courier partners.

Estimated delivery:

• Kandy & Suburbs: 1-3 Wokring Days
• Colombo & suburbs: 2–5 working days
• Other districts: 2–5 working days

Remote areas may experience slight delays depending on courier coverage.

2.2 International Deliveries

We ship worldwide through international courier and postal services.

Estimated delivery:

• Asia: 7–15 working days
• Middle East: 10–20 working days
• Europe & UK: 10–25 working days
• USA, Canada & Australia: 12–30 working days

Delivery may vary due to customs processing, local regulations, and international shipping conditions.

3. Shipping Fees

Shipping rates are calculated based on:

• Delivery location
• Weight & value of the package
• Applicable courier charges

You will see the final shipping fee at checkout.

Free shipping may be offered during special promotions.

4. Packaging & Security

All orders are securely packed to ensure safe transit.
High-value items may include:

• Tamper-proof packaging
• Double-layer protection
• Discreet outer packaging for security

We take every step to ensure your jewelry arrives safely.

5. Tracking Information

Once shipped, you will receive:

• Courier tracking number
• Tracking link (if available)
• Estimated delivery date

Tracking updates depend on courier systems and may take time to reflect.

For international packages, tracking may update only after clearing customs.

6. Customs, Taxes & Duties (International Orders)

International customers are responsible for:

• Import duties
• Customs taxes
• Handling fees charged by your country

These charges vary by country and are not included in your order total.

We do not control customs delays and cannot predict additional fees.

7. Incorrect Address / Failed Delivery

The customer is responsible for providing accurate:

• Name
• Address
• Contact number

If the courier cannot deliver due to incorrect information, refusal, or unavailability:

• The package may return to us
• Re-shipping fees must be paid by the customer

Please double-check your delivery details before placing an order.

8. Delays Beyond Our Control

RUU Ceylon is not liable for delays caused by:

• Courier service issues
• Natural disasters
• Weather conditions
• Political or economic instability
• Customs or airport delays

We will assist you in tracking and resolving courier issues as much as possible.

9. Lost or Damaged Packages

• If your package arrives damaged, contact us within 24–48 hours with photos/videos of the packaging and item.
• If a package is lost in transit, we will coordinate with the courier to investigate.

Resolutions depend on courier policies and insurance coverage.

10. Order Status & Support

For any shipping-related inquiries, contact:

RUU Ceylon Gem & Jewelry
WhatsApp: +94 (77) 668 7828
Email:  ruuceylong@gmail.com
Working Hours: Mon–Sat | 7.30:00 AM – 10:00 PM